The information we collect from you is only to process your certificate order to the best of our abilities, and will be disclosed to others only to fulfil your order.
We retain your information only for the period of time that your order could be considered as being processed.
We will only contact you in regards to an order you have placed, or in relation to an order you have had difficulty in placing. We will not contact you for any promotions.
We use security technology and processes: We keep your details safe when you pay by card using encryption. We always use up-to-date technology security standards and make every effort to keep our systems as secure as they can reasonably be.
We don't store your payment card information: When we take a payment from you, we use a secure third party service to process the payment and do not keep a record of your credit or debit card details in our systems. This means that even if our systems were breached , your payment details would not be available for them to steal.
We will not sell your personal information to third parties: We will never sell or provide your information to third parties.
Who in our company sees your information: Only specific people within our organisation have access to your information, and we restrict this as much as we can.
When we can delete your information: Once the order has been despatched, after 3 months your information is removed from our computer systems.
Emails we send you: We try only to send you emails which are relevant to your certificate order.
Hot Matches and Service emails: Service emails include payment confirmations, error information and best matches based on the information provided on the order form.
If we change organisations: If UK Record Office business transfers to anyone else, you agree that we can pass your information to that person, so they can continue to provide you with the service.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
• analysing anonyms data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
If you'd like to learn how to remove cookies set on your device, visit: www.aboutcookies.org.
First-party cookies - Cookies for using our online services
Cookies are set by our web servers to ensure that your session is maintained for the duration of your visit (until you close your web browser).
Enabling a service to recognise your device
Encrypted numeric ASP Session ID
Expires when browser session is closed.
Third-party cookies - Cookies for improving service and facilitating online payments
Google Analytics sets cookies to help us accurately estimate the number of visitors, returning visitors and volumes of usage of our services. This is to ensure that the service is available when you want it and fast. The cookies used for this are listed below:
Once the cookies are set/updated on the web browser, the data they contain that is
required for reporting purposes is sent to the Analytics servers in the GIF
Request URL via the
Changes to the policy: We might make changes to the policy from time to time – please check back here to stay up to date. If we make a major change to it, we will send you a service email describing the change and what it means for you.